COVID-19

We follow all CDC guidelines while still shipping the products you love. Due to the limited transportation availability of USPS, we are experiencing delays on shipments. Thank you for understanding and supporting our small business!

Shipping

plumpshop.com is a dedicated website for US customers only. So we only ship within the continental United States for orders placed here.

It varies depending on number of items, size, weight and carrier. You can find estimated shipping cost at checkout.

But we offer you free shipping if you purchase above $40!

Your order will be shipped 2~3 business days after payment has been processed. If you make an order on Friday, it will be shipped off the next week. Please expect some delay during public holidays.

Yes, we can combine multiple orders. We usually combine orders made on the same day. If you want to combine orders made on different days (that aren't shipped yet), please contact us and we will combine them manually for you.

You will receive a shipping confirmation with a tracking number via e-mail when your order ships. If you have any questions, please reach out to us at info@plumpshop.com

Yes we do. Free standard shipping is applied to all domestic orders within US for all orders $40+

Payment

Plumpshop currently accepts Visa, Mastercard, American Express, JCB, Diners club, Elo, and Discover credit cards. Payment can also be made via PayPal, GooglePay, ApplePay or AfterPay.

Orders

After you place an order on plumpshop.com, you will receive an email notification to the email address you provided while placing the order. Please check your junk/spam folder in case our communication was filtered.

The Order Confirmation email you receive does not confirm your order is being fulfilled and shipped. Once your order is fulfilled and on its way, we will send you a Shipment Confirmation email to confirm. If we cannot fulfill your order, a customer service representative will contact you.

If you did not receive a confirmation email, kindly reach out to us at info@plumpshop.com or Contact Us page with your name, phone number and item list that you purchase.

To make a change to your order, please contact us at info@plumpshop.com immediately after the order has been placed. We will do our best to accommodate your request.

Yes, we do. Please refer to our replacement and return page for more details.

Please contact us at info@plumpshop.com with photos of the items you received and the packing slip in the box, and we'll assist with getting the right products to you.

Rewards

If you already have an account on plumpshop.com, then congratulations you are a member!

If you haven’t yet registered, you can join by clicking here (https://plumpshop.com/account/register)

Make sure you are signed in to your account and then look for the gift icon on the lower right corner of your browser window to access your plumpshop rewards information.

No, points never expire!

Points will only start to accrue on purchases made after you’ve joined the rewards program.

Subscribing our newsletter alone does not enroll you in our plumpshop rewards program. Register by clicking here.

Upon logging into your account, access your rewards account information by clicking on the gift icon in the lower right hand of your browser window. Click “Ways to redeem” and then “Redeem“.

Earned points are reflected in your Plumpshop rewards account immediately after a qualifying social action is performed. Points on qualifying purchases are added once your order is processed.

Loyalty points do not have cash value and are non-transferable.

Points that have been redeemed towards a purchase will be refunded to your plumpshop rewards account in the event that an item is returned.

Points cannot be combined with any other offer that involves a promotional code. Only one promotional code can be applied per order.

Multiple reward codes cannot be redeemed in the same transaction as our system only allows one promotional code to be applied per order. If you’re looking to apply all of your available reward points to one purchase, please be sure to slide the toggle all the way to the right to redeem all eligible points to the highest dollar amount as a single code.

Once you select “Redeem” and the number of points/dollar amount you would like to redeem, your points will automatically be deducted and a single use promotional code will be generated that can be applied to your shopping cart automatically by clicking “Apply code” or manually by copying and pasting it at checkout.

To deactivate your account, please contact us at info@plumpshop.com with your request to deactivate so we can further assist you.

Affiliates

Simply click here and submit the application form. After we review it, we will get in touch with you shortly!

You will receive our special welcome gift and private access to New & Upcoming launches.

Also, you will have special offers and exclusive discount code to share with your customers!

Affiliates will curate contents featuring items that are available in Plump Shop and promotions on your social media channels. And post shop links to Plump Shop and social media pages in your posts with own promo code.

Others

Yes! We work directly with the brands to ensure that our products are authentic and trusted.

Please contact us at info@plumpshop.com or go to Contact Us page and submit your enquiry! We will be happy to assist you.

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