If your order arrives damaged or defective, we’re here to help with a return or exchange.
The following rules apply:
- A replacement or return is accepted within 30 days of receipt. (Refunds will be credited to the original form of payment)
- We will not charge you shipping cost for a return or exchange if it's because of valid reason(wrong product sent, damaged, defective), else, shipping cost will be deducted from refund amount.
- Only products purchased on plumpshop.com may be eligible for a return or exchange. We cannot accept items purchased from another retailer for a return or exchange.
- We cannot exchange, or refund partially used products or products with broken seals.
- We are not responsible for lost or stolen packages, or returned or delayed packages by the postal service.
- We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot accept to replace or refund.
1. Send us your order information and enquiry via email to firstname.lastname@example.org or Contact Us page.
Please include details such as order number, item and reason to request for a replacement or refund. Any proofs(photos) will expedite the process.
2. After you submit the information, our customer service team will contact you within 48 hours.
3. Once the request is confirmed by plumpshop.com, please dispatch the product to provided address.
4. Upon receipt of the product, we will inspect and confirm if it's eligible for a refund or exchange.
For other inquiries please contact us at email@example.com